1. Knocking the door wrongly: Knocking the door of the guest room too strongly and more than three times, and not giving the guest time to respond, may greatly upset the guest. The correct way is to tap slowly, mention your department, and then wait for about 20 seconds. If there is no response, you can knock the door again the same way, but not more than three times.
2. Entering the guest room without permission: Before entering the guest room, you should ask for the guest’s permission by saying “may I come in.” If the guest says no, you have to respect that and remain at the door. Serve the guest by stating your name, tell the guest where the hot food is in the food trolley or where they can locate the salad or any special order they made, and then request the guest to kindly sign the bill or dockets for you if they are not a cash-paying guest. After that, thank the guest and tell them to enjoy their meal. Make sure you serve the guest the right order so they don’t have to call room service again to complain about not finding some of their orders.
3. Do not ask for tips: Do not ask the guest for any tips. Don’t let the guest feel that you are waiting for tips or make the guest feel embarrassed that they didn’t give you tips. Give professional service and be a nice person. Keep smiling with the guest, tell the guest to enjoy their meal and their stay. If the guest does not give you tips the first time, they might give you tips the second or third time. However, do not work for tips; work for your professionalism. Try to be professional and give the guest a special experience. The guest will always remember your hospitality and will always patronize your hotel.
Contact us for your staff training and mentoring, call +2348094011826 or send a mail to info@crowningpointhospitality.com.